Question 1

What does unlimited automation requests mean?

Accepted Answer

Unlimited automation requests means eligible automation ideas can be submitted to the shared roadmap without per-request metering. Delivery moves through the active build lanes in the selected plan.

Question 2

What is a build lane?

Accepted Answer

A build lane is one active automation workstream being designed, built, tested, documented, deployed, repaired, or improved.

Question 3

What plans does Symao Systems offer?

Accepted Answer

Automation Partner is $3,500 per month with one active build lane. Automation Operations is $6,500+ per month with two active build lanes.

Question 4

Does Symao provide 24/7 support?

Accepted Answer

No. The standard offer uses async business-day support. Critical production automation failures receive best-effort same or next business day triage.